Break down the emotional and logistical experience your clients go through—from first contact to file closure. 

This includes:

• Mapping the emotional and logistical client journey

• Aligning intake steps and communication tools with firm capacity and goals

• Recommendations for scheduling, onboarding, and initial communication tools

The client's actual experience is often very different than the firm's perception of "customer service." This creates a user-friendly law firm that clients love to recommend.